Reporting Bugs

Here are examples of bad or useless bug reports that are likely to just be ignored:

If you want your bug report to be useful to us, read on.

The above information will give us a good bug report to go on.

If you can give us more information...
With 1.3.12 and later we have a couple of important bugs which only show very occasionally and which we are particularly keen to track down. If you see these, and are pretty familiar with Audacity, some additional information could really help us. Let us know if you think there is something else that might be relevant to making the bug appear.

(Bug 35) Crash on importing audio: We've heard of this happening when importing WAV and AIFF files. (Bug 137) Potential issues when reopening saved projects. Not everyone will be affected, but we recommend exporting as WAV or AIFF for full safety before closing the project. Please help us if you see these issues so we can release a 2.0 version in the near future. Projects reopen with any of "Missing Audio Data Block File(s)", "Problems Reading Sequence Tags" or "Orphan Block File(s)" errors. Silenced audio may result.   Projects reopen with silenced audio without warning. Various symptoms may be seen either after reopening the project, or may have already occurred when the project was last open. Please look out for these:  Errors saving a project or the autosave file, suggesting the disk may be full or not writable when there is no such problem (if this happens, try exporting the audio as WAV)  Unwanted renaming or moving of .au files within the project; multiple or duplicated .aup files or project folders appearing within the same project  Unexplained crashes or corrupted audio. Please let us know whenever you see the errors or symptoms listed above. Are there any steps you took when the project(s) were previously open that could enable us to reproduce the problem? We believe having multiple projects open at once, having projects open in file manager programs or having a long project with many tracks are among the causes. Also do you have an virus checker enabled, if so, what brand/type?
 * What is the size of the file being imported in MB or GB?
 * What is your project rate bottom left of the Audacity window?
 * Did you copy in the WAV/AIFF or read it directly from source when Audacity asked (or how is this set in the Import / Export Preferences)?
 * If you "read directly", were you interacting with the waveform whilst the audio was loading?